Nice people wanted.

We're always on the lookout for super, fabulous, out there, ambitious, stylish, mathematical, creative, nerdy, introspective, loud, insular, brave, stupidly funny, crazy, nice people. If this is you, email and tell us a bit about yourself.

Business Director

We're looking for a strategically minded and innovative Business Director to focus on delivering customer centric solutions for our valued clients

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Business Director

About the business

When Lavender started we set out to do things differently than other agencies - to genuinely put customers first. To be a company that creates real substance in a relationship. To remain sensitive to the ever-changing ways consumers make decisions.
Lavender is a true CX Agency encompassing Consulting, Data, Creative, Technology and Delivery. Our end-to-end offering marries our data driven, customer focused heritage with beautiful creative and technological innovation to deliver real value for customers and increased returns for our clients.

About the role

Our Business Directors play a vital role in building trusted partnerships with our clients. As a guardian of the client’s brand, you will strategically grow and develop each account, translating data into customer centric solutions. Your responsibilities will include:
  • Understanding the client’s needs, brand segment, and business goals
  • Writing clear and compelling briefs to inspire the creative and technology teams
  • Shaping client strategies and mapping effective customer journeys
  • Creating test plans for clients and monitoring consumer trends
  • Selling innovative CX solutions and creative ideas
  • Proactively identifying opportunities for new business

About you

Your strategic approach to developing intelligent ideas will see you become our client’s trusted partner and advocate. You will also:
  • Possess strong presentation and communication skills
  • Be an innovative problem solver who proactively challenges the norm
  • Have experience driving and inspiring teams to create unique work
  • Be details focused, and accurate in forecasting and budget management
  • Be highly organised, and efficient in workflow management
  • Have experience working on financial services, telecommunications or technology accounts
If you are passionate about delivering innovative and insightful campaigns for clients, please click the link below to apply.

Apply now
 

Group Account Director

We are seeking a driven and ambitious entrepreneur, who utilises innovation and creative ideas to excite clients and grow new business

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Group Account Director

About the business

When Lavender started we set out to do things differently than other agencies - to genuinely put customers first. To be a company that creates real substance in a relationship. To remain sensitive to the ever-changing ways consumers make decisions.
Lavender is a true CX Agency encompassing Consulting, Data, Creative, Technology and Delivery. Our end-to-end offering marries our data driven, customer focused heritage with beautiful creative and technological innovation to deliver real value for customers and increased returns for our clients.

About the role

As a Group Account Director you will work on some of our largest and longest running accounts, taking responsibility for:
  • Being the key account contact for clients
  • Providing expert opinions on CX, market trends and customer segmentation
  • Overseeing briefs and providing input to assist creative and technology teams
  • Working closely with your team, and creative, to deliver impactful CX ideas
  • Demonstrating best practice account management and client service
  • Creating inspiring presentations for clients and internal teams
  • Managing account margin and revenue targets
  • Supporting the Business Partner with business development and account growth
  • Mentoring and developing account executives, managers and directors

About you

You will be a driven and ambitious entrepreneur, utilising innovation and creative ideas to excite your clients. Your previous experience as a Group Account Director will showcase not only your strong commercial acumen, but your ability to think creatively. Experience on integrated accounts within telecommunications, financial services or technology will be highly advantageous, as is demonstrated experience in growing new business and identifying upsell opportunities.

If you are seeking a role where you can make your mark in a high performing team, please click the link below to apply.

 

Apply now
 

Strategy Director

Lavender is looking for a naturally strategic client partner to embrace our CX philosophy and deliver exceptional customer insights for some of Australia's most iconic brands.

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Strategy Director

About the business

When Lavender started we set out to do things differently than other agencies - to genuinely put customers first. To be a company that creates real substance in a relationship. To remain sensitive to the ever-changing ways consumers make decisions.
Lavender is a true CX Agency encompassing Consulting, Data, Creative, Technology and Delivery. Our end-to-end offering marries our data driven, customer focused heritage with beautiful creative and technological innovation to deliver real value for customers and increased returns for our clients.

About the role

We are seeking an experienced and passionate expert in customer experience strategies, who strongly believes in the value of delivering truly exceptional customer centric solutions.

Working with a strong portfolio of iconic Australian companies, the Strategy Director will be responsible for:
  • Developing and delivering customer experience strategies
  • Auditing and analysing client products and business
  • Conducting market and gap analyses
  • Identifying key data insights and trends
  • Creating customer journeys and paths to purchase mapping
  • Measuring and translating customer intelligence into creative ideas
  • Building creative communications strategies

About you

You will be naturally strategic and a true customer advocate with:
  • Significant experience in customer experience strategy and communications
  • Experience delivering improvements to drive consumer behaviour change
  • The ability to simplify complex principles through strategic models
  • A strong understanding of consumer digital platforms
  • Exceptional presentation skills
  • Experience working in an agency or consultancy
  • Exposure to telecommunications, financial services or technology industries

If you are a team player, invaluable client partner and someone who will embrace the CX philosophy of Lavender, please submit your application via the link.
Apply now
 

Business Development Manager

Our Sydney office is seeking a Business Development Manager to drive the growth of Lavender and develop our new business strategy.

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Business Development Manager

About CX Lavender

Our ‘Data Heart’ vision is to create data-informed CX solutions that know, serve and delight.

We help clients:
  • Gather, steward and mine data for customer insight
  • Follow a customer’s online data trail, so they can target and retarget
  • Connect data sources so their customers are well looked after, in all places
  • Use data to make well-timed offer that retain customers and grow value
Our data, creation and technology teams place data at the heart of everything we do, designing customer experiences that deliver meaningful value for customers and increased returns for clients.
We deliver through our CX Service Trilogy: Data Stewardship, CX Creation and CX Technologies.

Lavender's 100 strong team are based in offices in Sydney and Melbourne.

About the role

This is a role will suit a technology orientated professional who is keen to to take the next leap in their career. Based in our dynamic CBD office, you’ll work with passionate and high performing people who love what they do.

Your key responsonsibilities will include:
  • Selling our CX Services as well as bespoke software solutions
  • Developing a strong new business pipeline to deepen and widen our client base
  • Drawing out potential clients' needs and leading towards providing solutions through CX Lavender expertise
  • Building a professional and memorable presence with 1st and 2nd tier C-suite clients
  • Leveraging and leading events and initiatives

About you

You know that passion, energy and ambition are crucial to success, and this philosophy will be clearly evidenced by your career achievements to date. Throughout your 5+ years of experience you’ve had exposure to technology, data, or marketing-driven digital business. You will have built a strong Sydney network across corporate C-level clients.

Communication will be one of your strongest assets, and we’ll see you shine during client presentations and pitches, seamlessly showcasing our 8 domains of expertise and data heart vision.

You'll be someone who lives and breathes CX Lavender’s culture, and understands the importance of providing excellence to not only our clients, but their customers and end users.


If you are someone who is "occasionally brilliant, always professional, and never amateur", then we want to hear from you. Please click the link below to apply.
Apply now