CX Technologies

We provide technology services that help you implement your CX vision, empowering you to leverage your data and deliver the world’s smartest & most integrated digital customer experiences.

Systems integration

We partner with your technology teams to align and connect disjointed systems and data, creating a unified technology foundation that enables your future business vision and delivering next generation customer experience.

Our systems integration specialists can help you manage the complexity inherent with technology change, from consulting to requirements planning, architecture to development, testing to deployment, support and beyond.

Enterprise implementation partners

To deliver our vision of the customer being our true north, we harness market leading technologies that help us shape meaningful and effective customer experiences across all touchpoints.

We choose to partner with industry leading technology vendors that enable us to deliver comprehensive, fully integrated best of breed solutions across Marketing Automation, CRM, CMS, Data management and Advanced analytics.

Platform optimisation and support

When your marketing automation or CRM platform implementation isn't performing for you, we optimise it until it is. We partner with your teams to ensure that not only do you leverage the full functionality but also ensure data driven, real time personalisation and optimisation across all your customer journeys giving your marketing, sales and service teams a clear competitive advantage.

Our Managed Support then provide ongoing training and monitoring to maximise the return on your technology investment.

Digital service centres

Today's customers demand exceptional customer experience and service - we design, develop and integrate digital service centres that allow customers to self-serve, access information and content, transact, be recognised across multiple touchpoints and follow personalised pathways to getting what they need.

A well architected and integrated digital service centre creates substantial business efficiencies, greater customer advocacy and provides a clear differentiation for your brand.

Performance advertising

Leveraging the power of your data, third-party data and dynamic content – combined with the power of DMP, Ad Tech and data science - we create contextual advertising, customised web content and optimised social messaging, data-powering your online acquisition and retention activity.

Digital development services

We blend innovative technology combined with agile development and human-centred design to create outstanding customer experiences, whether it's through mobile, bespoke applications, omni-channel campaigns, personalised web and e-commerce platforms or interactive solutions including VR & AR.

no_code auto-creation

no_code frees you from the challenges of offshore digital production houses, by putting the power to create agency-quality digital marketing at your fingertips.

Our no_code technology removes traditional digital development from email, landing pages and digital display creation. Then it integrates seamlessly with your chosen campaign platforms to automate delivery.

Cloud solutions and services

Our architects and engineers specialise in delivering innovative, secure and cost-effective cloud solutions. We bring a deep understanding of cloud computing and design and we combine our domain expertise across AWS, Azure and Google Cloud to drive innovation and transform complex environments into high-performance ecosystems that drive enhanced business and customer value.

Enterprise data management

The foundation for powering tomorrow's customer experience. A constantly evolving customer and business landscape requires accurate, up to date Master Data that is fully compliant, securely stored and engineered to deliver high performance. Our enterprise data solutions automatically scale with your business and are fully integrated across all core systems that support your company's operational, sales and marketing functions.

Applied intelligence and automation

Using Machine Learning and AI, combined with deep technology, data and industry expertise, we help you to introduce humanised, respectful intelligent solutions that can simplify business processes, complement human resources and supplement decision making with all possibilities driven by data insights.

Customers benefit and get genuine value when interacting with systems and applications that are able to think, act, learn, and perform from every possible interaction.

Proven global delivery

We deploy programs and our people on a global scale, applying our domain expertise and over 20 years of experience to help you maximise the impact and return on your technology investment. Our team of delivery experts will provide end to end technology and project management to ensure delivery on time and within budget.

Innovative technology comes together with agile development and human-centred design

The capacity and hardware for advanced project prototyping sits in-house

Through systems integration, we transform complex environments into high-performance engines